Refund and Returns Policy - Tech Digital Groups

At Tech Digital Groups, we are committed to providing high-quality Digital Marketing, SEO, Social Media Marketing, and WordPress Development services to our clients. We strive to ensure your satisfaction with our work. However, we understand that situations may arise where a refund is necessary. Below is our refund policy to guide you through the process:

1. Eligibility for Refunds

Refunds will only be considered under the following conditions:

Service Non-Delivery: If we fail to deliver the service agreed upon within the specified timeframe due to an error on our end.
Incomplete Work: If the service is not completed as per the agreed scope of work, and the issue remains unresolved after multiple attempts.
Non-Satisfactory Results: If the results from our services do not align with the commitments made in writing at the time of contract, refunds may be considered after evaluating the situation.

2. Non-Refundable Services

Change of Mind: Refunds will not be provided for change-of-mind requests or dissatisfaction that arises due to a client altering their requirements after the service has been partially or fully delivered.
Customized Services: Services that are highly customized, such as SEO strategies, Digital Marketing campaigns, and WordPress development, are non-refundable once the work has commenced.
Partial Services Rendered: Refunds will not be provided for work that has already been completed and accepted by the client.

3. Requesting a Refund

To request a refund, you must:

Submit a written request within 7 days of receiving the service.
Clearly explain the reason for your dissatisfaction and provide evidence where necessary.

All refund requests should be directed to our customer service team via email at [Insert Contact Email].

4. Refund Process

Upon receiving your refund request, our team will:

Review the request within 7 business days.
Provide a detailed response explaining whether the refund request has been approved or rejected.
If approved, the refund will be processed within 14 business days.

5. Refund Method

Refunds will be processed using the original method of payment used during the purchase of the service. No refunds will be provided through alternate methods.

6. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes to the policy will be posted on this page, and your continued use of our services constitutes acceptance of any updated terms.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {support(@)techdigitalgroups.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.